Landis Contact Center for Microsoft Teams

Landis Technologies Announces Contact Center for Microsoft Teams Customer Preview & Growing Functionality Like Skills Routing & Power BI Integration

Orlando Florida – 11/4/2019 – Landis Technologies is announcing the Customer Preview of the Landis Contact Center for Microsoft Teams is starting shortly and anticipating a Q4 2019 release timeframe.

Landis Technologies provides attendant console and contact center solutions for Microsoft Teams, Skype for Business & Office 365 and is at Microsoft Ignite 2019 at booth #2108.

“We are excited to show you the Landis Contact Center for Microsoft Teams and the various recent features that we have been adding to our product. Some of these features include skills based routing, announce position in queue to callers, real time Power BI dashboards, integration with Teams auto attendants and more.” said Wendell Martin, head of global sales at Landis Technologies.

Matt Landis, managing owner of Landis Technologies notes: “Our team is eager to provide our customers and partners a native & familiar contact center for Microsoft Teams and is working towards a Q4 2019 release date, which is of course contingent on Microsoft making the Calling & Meeting API’s generally available with a production level of service. Over the next weeks we will start with a select Customer Preview, eventually opening that to all customers.”

The Landis Contact Center for Microsoft Teams and Office 365 is built using the Microsoft Teams Calling & Meeting APIs and provides contact center functionality that is simple to setup, has a familiar Teams user interface, has the features to unblock voice scenarios, is connected to Office 365 and a trusted solution that just works.

You can meet the Landis Technologies team at Microsoft Ignite 2019 at booth #2108 or email paul@landistechnologies.com to schedule a meeting at Microsoft Ignite.

Office 365 Contact Center Home: http://www.landiscomputer.com/office365contactcenter
Attendant Pro Home: http://www.landiscomputer.com/attendantpro

About Landis Technologies LLC
Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Native Teams Contact Center Slated for Q4 2019 & To Be Available Through Global Network of Expert Microsoft UC Partners

Las Vegas, Nevada – 7/15/2019 – Landis Technologies is announcing at Microsoft Inspire 2019 that their native Microsoft Teams Contact Center, slated for release Q4 2019, will be available through its partner program. They will be available at Inspire at booth #606 to meet with Microsoft Partners to show functionality & discuss the partner program.

“With our Attendant Console solution we have strongly guided customers to buy the product through our network of Microsoft UC Partners with great success” says Wendell Martin, head of global sales. “We have developed a network of over 300 Microsoft UC focused partners worldwide which have done a phenomenal job of completing voice solutions for Skype for Business Server, Skype for Business Online, and now Microsoft Teams. We plan on making our Microsoft Teams Contact Center very partner friendly.”

Here are some of the benefits of Landis Technologies Microsoft Teams Contact Center Partner program:

  • Partner margins
  • Sales support
  • Generous assistance with sales meetings
  • Free sales licenses
  • Free Internal Use Rights (IUR) licenses
  • Simple Customer Trials

“We anticipate a Q4 2019 release of our Office 365 Contact Center for Microsoft Teams based on the Calling API’s being sufficiently developed by then” Landis Technologies Owner & Founder Matt Landis noted. “We will release ‘most requested’ functionality at that time. This includes live manager dashboards, wallboards, call recording, reporting, manager barge in, Microsoft Flow integration, sentiment analysis and more.”

The Landis Technologies team welcomes you to stop in to see our Microsoft Teams Contact Center functionality in action or to talk more about partnering with us at booth #606 at Microsoft Inspire. You can schedule a private meeting with us at Inspire by emailing sales@landistechnologies.com

Landis Technologies provides Attendant Console & Contact Center solutions tailored for Microsoft Teams & Skype for Business focused organizations.

Office 365 Contact Center Home: http://www.landiscomputer.com/office365contactcenter
Attendant Pro Home: http://www.landiscomputer.com/attendantpro

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 60 countries via a network of over 300 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Contact: sales@landistechnologies.com

Landis Technologies Supports CommsvNext 2019 Conference as Platinum Sponsor

Landis Technologies is a platinum sponsor of the commsvNext 2019 Conference in Denver CO on June 5-6, 2019. CommsvNext is a community driven Microsoft Teams & Skype for Business focused conference & exhibition.

“If you are investigating a move to Microsoft Teams or looking to get the most out of Microsft Skype for Busienss Server, this is a conference to be at” says Landis Technologies founder Matt Landis. “No other event has the kind of laser focus on Microsoft UC and the depth of expertise gathered in one conveniently sized conference as commsvNext.”

Landis Technologies is glad to be presenting their Microsoft Office 365 Contact Center, built for Microsoft Teams, alongside other vendors like Logitech, Audiocodes, Poly, Jabra, AnyNode & others.

You can register for commsvNext at https://commsvnext.com/

About Landis Technologies

Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365. Landis Technologies has provided Office 365 software solutions to customers in over 50 countries via a network of over 250 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landistechnologies.com

Landis Technologies & Colima Partner to Enable Skype for Business End Users to Easily Change a Colleagues Forwarding, Delegates & Presence

November 16, 2017, Ephrata Pennsylvania – Landis Technologies is announcing that Colima’s new client application product, Remeo, now enables all Skype for Business end users to easily change a colleagues’ forwarding, teams, delegates & presence powered by Landis SEFAUtil Server backend. This enables changing settings on behalf of other users for all users and Boss Admin scenarios based on role based AD security.

Colima Remeo Enables Users to Easily Change the Skype for Business Presence, Personal Note & Call Forwarding Settings of a Colleague
Colima Remeo Enables Users to Easily Change the Skype for Business Presence, Personal Note & Call Forwarding Settings of a Colleague

Matt Landis, Managing Owner at Landis Technologies, notes “Colima has a history of making intuitive extensions for Skype for Business Server. Remeo makes it very simple for end users to change forwarding & presence on behalf of others, and significantly, in a user interface that looks just like Skype for Business. Remeo is a simple client application to install that leverages existing install base & community familiarity with Landis SEFAUtil Server with no additional technical dependencies.” 

“Above all, Landis’ distinctive approach to sharing its own knowledge with the broad Skype for Business community free of charge and at great expense has always impressed us and demanded respect,” says Matthias Engelmann, Managing Director of Colima. In addition to the fact that our products simply complement each other very well, one of the decisive points in favor of a partnership was the fact that we have very similar ideas about the business ethics to be practiced.”, says Matthias Engelmann, CEO at Colima. 

The complete solution can be purchased from Colima today and is priced competitively for systems from 50 system users to the largest enterprises. For organizations already using Landis Technologies SEFAUtil Server, there are no additional technical requirements, just install the Remeo client application to have the colleague settings change capability.

Landis Technologies and Colima will host a joint webinar on November 30, 2017 at 10AM EST and you can register here: https://registration.eventbuilder.com/event/i4k5v2 

To read more about Colima Remeo: http://www.colima-remeo.com/
To read more about Landis Technologies SEFAUtil Server: https://www.landiscomputer.com/sefautilserver/  

About Landis Technologies LLC
Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com
Contact: sales@landiscomputer.com  

About Colima
Colima manufactures particularly easy to use software products – especially add-ons for Microsoft’s Skype for Business. Building on nearly 15 years’ experience in the market for Automatic Call Distributors (ACDs) Colima  offers high-quality, modular products for professional communication channels.
Contact: sales@colima.de 

Landis Technologies SEFAUtil Server Licensing Change: Free For All Skype for Business MVPs & 50 User Systems

November 16, 2017, Ephrata Pennsylvania – Beginning today, Landis Technologies will be giving a free, full, unlimited, license for Landis SEFAUtil Server to all Skype for Business MVP’s and select community influencer’s for NFR & internal use.

Also, moving forward there will be a “Community Edition” that is not a “handicapped”, limited feature license.  Instead, who qualifies for a free version will be dependent on total system users. There is a free, full, unlimited, community supported license of Landis SEFAUtil Server available for all Skype for Business Server systems with less than 50 system users. This free license will accommodate small organizations, proof of Concept & labs.

Matt Landis, managing owner at Landis Technologies LLC notes, “We wanted to simplify our licensing and make sure users have all SEFAUtil Server features at their disposal. We also think it is important for all Skype for Business MVP’s to be familiar with Landis SEFAUtil Server.”

Landis SEFAUtil Server is a trusted application server to enable managing other user’s forwarding, delegates/team members, contact list, & presence with PowerShell or Apps. Landis SEFAUtil Server enables IT Admin & colleagues to change settings on behalf of other Skype for Business Server users. SEFAUtil Server has wide Skype for Business community reception. (see: Greig Sheridan: Installing SEFAUtil Server)

For a comparison chart of old and new licensing models, click here.

To read more about Landis SEFAUtil Server or to get your free license, browse to: https://www.landiscomputer.com/sefautilserver

About Landis Technologies LLC 
Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com 
Contact: sales@landiscomputer.com 

Landis Technologies’ SEFAUtil Server Enables User Setting Management & Boss Admin for Skype for Business

Landis Technologies has released, SEFAUtil Server for Skype for Business, a product which enables system administrators and end users to change settings like forwarding, delegates, team call, contact list & presence on behalf of other users. This can be done by system administrators using PowerShell or end users using Landis Technologies Skype for Business Certified attendant console, Attendant Pro.

Landis Technologies Managing Owner Matt Landis notes: “Skype for Business customers & our key Microsoft UC Partners have repeatedly indicated the ability to management settings on behalf of users in key for in many Skype for Business Enterprise Voice deployments. We want to enable our partner network of over 200 Microsoft Skype for Business Partners with an industry trusted Skype for Business Boss Admin solution.”

James Arber, Senior Systems Engineer at Qtec “Without the extended functionality provided in Landis Technologies Attendant Pro and SEFAUtil Server, our Skype for Business Enterprise Voice deployment may not have become a reality.”

“Without the extended functionality provided in Landis Technologies Attendant Pro and SEFAUtil Server, our Skype for Business Enterprise Voice deployment may not have become a reality.”

Landis Technologies strongly supports the Skype for Business community and is providing a completely free Community Edition of SEFAUtil Server as well as an Enterprise Edition that includes more features and enterprise support agreements. Microsoft UC Partners & Skype for Business MVPs qualify for free Enterprise NFR edition.

SEFAUtil Server addresses three scenarios in Skype for Business. Users that need to change settings for others, system administrators that need to configure initial user settings & ongoing management of user settings:

  • (User/Boss-Admin/Receptionist Scenario) Boss/Admin style Changing of User Settings on Behalf of Another User
    • Change Forwarding, Presence, Note, etc. for another user (like a Boss)
  • (Administrator Initial Configuration Scenario) Initial Configuration of User Settings
    • Migration of User Settings from Another PBX to Skype for Business Server or vice versa
    • Initial configuration of User Settings when no other system involved.
  • (Administrator Ongoing Management Scenario) Ongoing Management of User Settings
    • Enforce a call forwarding policy (users w/no voicemail have calls forwarded to an announcement, for example)
    • Centrally managed native Skype for Business Contact Group
    • Ensure User Note meets company policy (no profanity, etc.)

SEFAUtil Server also lights up more functionality inside the Landis Technologies’ attendant console solution Attendant Pro. Receptionists and admins can change settings on behalf of other users right from the clean Attendant Pro user interface or dedicated Boss Admin software.

Download SEFAUtil Server here. Detailed PowerShell and instant message bot command documentation available here.

Landis Technologies is at Microsoft Inspire 2017 in Washington DC and presenting all their products for Microsoft Skype for Business & Office 365 Cloud PBX: Attendant Pro attendant console & Call Recording for Office 365 & Skype for Business and SEFAUtil Server.

About Landis Technologies

Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 40 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact

Wendell Martin
717-733-0793
wendell@landiscomputer.com

Landis Technologies LLC: Microsoft Gold Certified Communications Partner

July 18, 2016

Ephrata, PA – Landis Technologies LLC is a Microsoft Gold Certified Communications Partner who provides premiere Microsoft Skype for Business consulting services and products to Microsoft Partners and customers in over 30 countries worldwide.

Landis Technologies’ Attendant Pro attendant console for Skype for Business Server & Office 365 is trusted by many of the premiere Skype for Business partners around the world and is trusted by thousands of users in various industries.

Lync Attendant Console

Lync Attendant Office 365 Support

In this article we will answer some questions about Lync attendant support including Lync attendant Office 365 support and current Microsoft support available for Lync 2010 and more. (Attendant Pro for Skype for Business, Lync & Office 365 is a client side attendant console and is fully supported on Office 365)

Q. Is Microsoft Lync 2010 Attendant Supported by Microsoft?

A. The Microsoft Lync 2010 Attendant is transitioning out of mainstream support. On April 12, 2016 the Lync 2010 Attendant has transitioned out of mainstream support along with all other Lync 2010 products into extended support. More Details

Q. Is Microsoft Lync 2010 Attendant Supported with Office 365 and/or Office 365 Cloud PBX?

A. No, the Microsoft Lync 2010 Attendant is not supported by Office 365. Moreover, the only software or devices that can connect to Office 365 are ones that have been white listed by the Office 365 team. In our tests the Microsoft Lync 2010 Attendant has not been white listed. This means that you will not be able to use Lync 2010 Attendant with Office 365 as it will not even be able to log in to Office 365.

Q. Can I use Microsoft Lync 2010 Attendant with Office 365 even though it is not supported?

A. No, it will not even log in. If you try to log in you will get the below error message:

lync attendant office 365 support
Microsoft Lync 1010 Attendant is not supported by Office 365 Cloud PBX and will fail on sign-in.

Q. What is an alternative for Microsoft Lync 2010 Attendant?

A. A good Lync Attendant alternative is Attendant Pro for Lync, Skype for Business and Office 365. Attendant Pro is a client side software Lync/Skype for Business/Office 365 attendant solution. Attendant Pro is as simple to install as Lync 2010 Attendant, has a modern user interface that looks and works just like Skype for Business and Lync 2013 and has many features not found in Lync Attendant 2010 like recording, calendar, Exchange integration, user photos and much more.

 

Lync 2010 Attendant Office 365 Support

Lync Attendant Office 365 Support

attendant console operator

“Quick Steps” for Skype for Business Makes Communication Tasks 1-Click

Microsoft Outlook has had “Quick Steps” that allows users to make shortcuts for common email tasks for some time. Now Landis Technologies brings “Quick Steps”  to Skype for Business communication tasks to make users more efficient when communicating using Attendant Pro for Skype for Business. You could think of “Quick Access Shortcuts” as Macros for the Skype for Business client.

image

What kind of Skype for Business communication tasks can be made into a Quick Access Shortcut?

  • Change or Reset Presence
  • Call a Contact
  • Call a Contact and Dial DTMF
  • Check Voice Mail
  • Check Group Voice Mail
  • Open an URL (with parameters passed to it.)
  • Open an Application (with parameters passed to it.)
  • Send an Instant Message
  • Change Call Forwarding
  • and More

Every shortcut can be assigned a user definable keyboard shortcut, and the shortcut can be application or global scope. This mean that you can, for example, change your Skype for Business presence with a shortcut while working in Word or Excel. Efficient!

How do you setup a Quick Access Shortcut?

Just select the function you want to automate and then define things like name, icon, hotkey and task.

image

Now tasks are as efficient as possible, just one click or keystroke from where ever.

image

If you want to try out Attendant Pro Quick Access Shortcuts, it just takes a minute.

http://landiscomputer.com/attendantpro

Macros for the Skype for Business client
Scripting for the Skype for Business client
Automating the Skype for Business client

unified communications attendant console

Unified Communications Attendant Console

Unified Communications Attendant Console for Skype for Business (Lync)

If you are moving from Cisco Unified Communications attendant console and need an attendant console designed from the ground up for Skype for Business & Microsoft Lync unified communications scenarios, Attendant Pro for Skype for Business (Lync) by Landis Technologies. Attendant Pro provides very optimized Voice call handling while still providing access to all unified communication features of Skype for Business since the Skype for Business client seamlessly runs simultaneously.

  • Rich Presence
  • Fully featured Instant Message functionality
  • Desktop Sharing
  • Video (Peer to Peer)
  • Video in Meetings using the latest H264 Codecs
  • Persistent Chat (Group Chat)
  • And all other functionality and modalities

Universal Communications Attendant Console for Skype for Business (Lync)

Microsoft is driving not only unified communications, but universal communications. Attendant Pro provides functionality to bridge the way from traditional PBX mindset the whole way to universal communications.

Replacing Cisco Unified Communications Manager Attendant Console

Attendant Pro provides the features you had in Cisco UC Manager Attendant Console while bringing new features to bridge from the Cisco world to the Skype for Business and Lync solution.

  • Ability to Search a Cisco Unified Communication contact list[1] simultaneously with Skype for Business (Lync) search Click Here
  • Call handling features familiar to Cisco UC & PBX users
  • Familiar and Integrated Skype for Business (Lync) User Experience
  • Attendant user Call Recording with no additional server infrastructure Click Here
  • Integrates with Microsoft Exchange & Office 365 Calendaring
  • Easy 1 Minute install means easy setup and ongoing maintenance

If you would like to get a free 30 Day fully working Trial of Attendant Pro for Skype for Business for your switchboard operator to use in a live Skype for Business (Lync 2013) environment. It installs in a minute to boot!

http://www.landiscomputer.com/attendantpro/?target=trial

[1] – exported from Cisco UC