Overview

The Landis Technologies Office 365 Contact Center for Skype for Business & Microsoft Teams.

  • Simple Setup: 1 Minute Install, No Server Installation
  • Familiar: Looks Just like Skype for Business, Microsoft Teams & Office 365
  • Real-time Wall boards & Analytics: Modern Analytics & Reporting
    .
  • Sentiment Reporting: Live Microsoft Cognitive Services Reporting on Sentiment
  • Gamification: Enhance Agent Productivity, Satisfaction & Fun

Initial Features

  • Definable Wall Boards
  • Live Manager Dashboard showing Live Calls
  • Manager Barge In
  • Call Recording and Azure web portal to listen to recordings.
  • Modern Reporting
  • Live Sentiment Agent coaching
  • Managers can monitor call sentiment live
  • Microsoft Dynamics 365/CRM integration
  • Wrap Up Information tracking
  • Call Queues (Using Microsoft Phone System Call Queues)
  • Microsoft Teams scenarios will depend on Skype to Teams Interop
  • More

Announced & demonstrated at Enterprise Connect 2018 & to be released Q2 2018. 

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Customers

A small sampling of enterprise customers & industries around the globe already using our Skype for Business products.

Financial services, university, airline, government, health care, communications, education, NFP, churches, engineering, ecommerce, colleges, professional services, CPAs, law firms, IT services, broadcasters, media, energy, pharmaceutical, medical, consulting,  Ad agency, brokerage, software development, radio, accounting, auditing, creative agency, real estate, banking, food industry and many more.

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Links

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